Privacy Policy

Introduction

Welcome to Pemlix Technology Solutions Pvt Ltd. Pemlix states that it is committed to protecting and respecting privacy. The policy explains how information is collected, used, disclosed, and safeguarded when people use its contact centre solution as a visitor, client, or end-user.

1. Information We Collect

The source policy lists three broad categories.

1.1 Personal Data: name, email address, telephone number, company name, job title, and other identifying information a user may provide.

1.2 Usage Data: IP address, browser type and version, visited pages, visit date and time, time spent on pages, and other diagnostic data.

1.3 Communication Data: if a user contacts Pemlix, the company may keep records of correspondence, including call recordings, chat logs, and email exchanges.

2. How Information Is Used

According to the official document, collected data may be used to provide, operate, and maintain services, notify users about service changes, allow participation in interactive service features, provide customer support, improve services through analysis, monitor usage, and detect, prevent, or address technical issues.

3. Legal Basis for Processing Personal Data

The Pemlix policy says personal data may be processed because a contract needs to be performed, consent has been given, processing is in legitimate interests and not overridden by user rights, payment processing is required, or legal compliance applies.

4. Data Retention and 5. Data Transfer

Pemlix states that personal data will be retained only as long as necessary for the purposes described in the policy and may also be retained to comply with legal obligations, resolve disputes, and enforce policies. The policy also notes that information may be transferred to and maintained on computers outside a user’s state, province, country, or other jurisdiction where data protection laws may differ.

6. Data Security and 7. Disclosure of Data

The source document says Pemlix uses administrative, technical, and physical security measures to protect personal data, while also stating that no security measure or transmission method is perfect or fully impenetrable. It further says personal data may be disclosed when necessary to comply with legal obligations, protect Pemlix rights or property, investigate wrongdoing, protect user or public safety, or defend against legal liability.

8. Your Data Protection Rights

Depending on location, the policy lists rights including access, rectification, erasure, restriction of processing, objection to processing, and data portability. The document states that if a request is made, Pemlix has one month to respond.

9. Third-Party Service Providers, 10. External Links, 11. Children's Privacy

Pemlix may use third-party providers to help operate or analyze services, and those providers may access personal data only for those service purposes. The policy also says the service may contain third-party links and advises users to review outside privacy policies. It additionally states that the service does not address anyone under 18 and that Pemlix does not knowingly collect personal information from children.

12. Pemlix Binding Corporate Rules: Controller Policy

The PDF also includes a controller-policy summary covering lawfulness, fairness and transparency, purpose limitation, data minimization and accuracy, limited retention, security and confidentiality, individual rights, cross-border transfer safeguards, sensitive personal data handling, direct marketing controls, automated decision-making safeguards, and accountability measures such as privacy-by-design and data protection impact assessments.

Contact

For privacy-related requests or questions, contact sales@pemlix.com.